I’ve gleaned a lot of “nuggets” of wisdom about how I think IT should be done from my professional experiences over the years. These nuggets range over a variety of topics — people, communication, approaches, strategy, tactics. They never have anything to do with a specific technology or technique. Many nuggets have been picked up because I’ve observed things that worked. Many others have been picked up because I’ve observed things that haven’t.
Here are five of the nuggets I’ve found really helpful to managing IT, particularly when you’re doing something meaningful (a.k.a, hard, complex, big, visible, strategic). But first, two quick caveats. One, these nuggets have nuances. They aren’t meant to be applied in every situation or even the same way in different situations. Their usefulness is in provoking questions. Second, common sense applies. I’m not dogmatic with these and I don’t expect anyone else to be, either. If they help you in certain situations, great. If they don’t, then don’t use them. In all cases, use your big, powerful brain.