I delivered a presentation entitled “Tactics To Kickstart Your Journey Toward Continuous Delivery” to an awesome group of attendees at the DC Continuous Delivery meetup on August 25, 2015. The back-and-forth was fantastic! That’s probably why I kept going for 90 minutes (sorry if you attended and had plans I impinged on). As a follow-up, I wanted to provide some resources I mentioned during my talk.
Month: August 2015
Empathy: The DevOps Secret Weapon
Over the last year or two, I have often heard a word used in the DevOps community not usually uttered in IT circles. In fact, outside of the psychology and counseling communities, I don’t hear the word much at all. That word is “empathy”. And the more I learn about DevOps, the more I believe empathy may be the single best tool there is for building bridges and collaboration across boundaries — job #1 when considering a move to DevOps. Using empathy is better than any process, organizational redesign, or automation initiative. Empathy has tremendous power to improve any relationship that matters to you — personal and professional. Whether you’re Dev working with Ops, Ops working with Dev, IT with “the business”, or a parent with your child, everything seems to work better with a healthy dose of empathy thrown into the mix.
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