I’ve heard a lot of horror stories from people about engagements with so-called Agile coaches. They want their teams to perform better and, from what they’ve learned and heard, they believe Agile is a way to address that. So they spend a bunch of money on individuals claiming to be Agile coaches hoping to find Agile goodness, but they end up just being frustrated and a little poorer. Even worse, their teams get frustrated, too, and sometimes the whole Agile transformation is put at risk because of the bad experience.
So what does a good Agile coach do?